Service Design
Service design is placed within what Richard Buchanan calls the third order of design, moving beyond single objects or interfaces to orchestrate whole systems of interactions, touchpoints and policies, as seen in areas like healthcare or urban mobility. It is grouped with transition design and pluriversal design as a recent expansion of design's scope.
Placed, via Richard Buchanan's "Four Orders of Design," within the Third Order of actions: "Consider how contemporary service design tackles complex systems like healthcare delivery, urban mobility, or government service provision. It moves far beyond designing discrete objects or interfaces to orchestrating entire ecosystems of interactions, touchpoints, policies, and organizational structures, demonstrating design's engagement with Buchanan's higher orders." Also named, alongside Transition Design and Pluriversal Design, among the "more recent developments" in design's continuously refined intellectual toolkit, "each reflecting an expansion of design's scope and a refinement of its operational logic."
Related in Community
Entries this one is tied to through the book.
Disciplines
- Service Design · the same subject in the book: Service Design
Books and references
- Design Methods 1: 200 ways to apply design thinking · discussed together in section 014
Examples
- Design Research Society (DRS) · discussed together in section 014
- World Design Capital® (WDC) · discussed together in section 014
Methods
- Co-Design / Co-Creation · discussed together in section 053
- Interaction Design · discussed together in section 014
- Participatory Design · discussed together in section 053
- Sustainable Design · discussed together in section 053
- Transition Design · discussed together in section 053
- User-Centered Design (UCD) · discussed together in section 053
In the Framework
- Wicked Problems · problem type
- Autopoiesis · concept
In the book
- Chapter 2, section 014 · Design in Flux: A System Adrift in Time
- Chapter 6, section 053 · Knowledge, Methods, and Theories: The Intellectual Toolkit in Perpetual Motion
Mentioned in
Methods