top of page

Support & Frequently Asked Questions

If you have any question not present here in our FAQ's, please drop us an email in our contact form below. We will get in contact with you ASAP. You can always chat with us on the chat button on the left down corner of our website and in the right upper corner of our APPs.

  • Do I need a paid plan to access The Symbiotic Design Academy?
    All users regardless of whether or not you have a free account or paid plan can visit the Symbiotic Design Academy SDA. In the fututre there will be some SDA features only available with a paid plan, but the ones available know are there to stay... free.
  • Is the Mobile Apps only for paid memberships.
    No, anyone can download the App's in the corresponding stores (Apple & Android). The extend of the usage and content they can acces will be determined by the plan the use: visitor, logged in or paid member.
  • Are the Apps and site synchronised?
    Yes they are. Every time you log in and interact with the platforms, changes you made, post comments, courses advances will be available across all of them.
  • Is my data safe here?
    Yes! We are using Wix as our web platform and they are using state of the art security measures.
  • How can I cancel my memberships and/or course?
    Depending on what you have enrolled in, there is a 14 or 30 day money back guaranty. Please reffer to the information in your plan. If you decide to cancel during or after that period, please send us a request to either refund you or stop the future payments. If you are in membership plan, be aware if the guaranty period has passed and you have been charged the cancellation will be for the next billing period. If you enrolled into a course and the guaranty is over, no refund will be granted.
  • What are the Term and Condition of the Academy?
    You can view them here

Send us a question/support request
All pertinent questions will be added anonymously to the FAQ's section so we can help future members

Thanks for submitting!

bottom of page