Natasha Jen's critique of “Design Thinking”

A tall black gate in a brick alley, with the word "Pentagram" in small red letters.
Greenpark79, via Wikimedia Commons (CC BY 4.0)
Designer Natasha Jen publicly criticized the corporate version of Design Thinking, arguing that its formulaic steps skip the deep research and rigorous iteration real design work needs.
A prominent example of a glorified procedure is the corporate co-option of “Design Thinking.” … This led to a significant backlash, exemplified by designer Natasha Jen's influential critique, where she argued that this formulaic approach often bypasses the deep research, critical thinking, and rigorous iteration that constitute genuine design thinking, thus becoming a superficial performance of innovation rather than the practice itself.

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  • Glorified · variable
  • Procedures Component
  • Pseudo-Design · element

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  • Chapter 13, section 134 · Variables

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