Cynefin Framework (Dave Snowden)

A hand-drawn diagram dividing four quadrants labeled Complex, Complicated, Chaotic, and Clear, meeting at a center labeled Confusion. — Thomas B. Cox, via Wikimedia Commons (CC BY-SA 4.0)

Dave Snowden's Cynefin framework helps people tell the difference between complicated and complex problems, a distinction the book treats as central to good decision-making.

The chapter cites Dave Snowden's Cynefin framework as central to the crucial distinction between complicated and complex problems, noting that it helps leaders make sense of different problem domains.